“Too fat to fly” passenger sues airline

Airline apologises to passenger, then stops her again

A woman who hit the headlines in spring 2011 when a Southwest Airlines gate agent told her she was “too fat to fly” is suing the low-cost airline after it happened again. Kenlie Tiggeman, 31, says that what annoys her most is the inconsistency of the airline’s Customer of Size policy. “The problem I have with Southwest is not that they may want me to purchase two seats. It’s that sometimes they want that, and other times they don’t,” she argues.
Tiggeman, who lives in New Orleans, has in the past weighed more than 180 kg and maintains a blog about her efforts to lose weight. After the first incident, an airline representative contacted her to apologize. She then flew Southwest twice more, in a single seat, but in November 2011 was once again told that she was “too fat to fly.”
MSNBC

x

Check Also

American Airlines, flights, USA, air travel, Christmas, festive, New Year, pilots, shortage, scheduling, pay, union

Havana flights awarded to US airlines

Eight airlines given tentative rights to fly

Korean Air, fee, charge, no-show, seat, miles

Airline to charge passengers for no-shows

Korean Air to introduce fees for international passengers

engine, blowout, Southwest, New Orleans, Pensacola, Florida, accident

Engine blows apart mid-flight

Boeing 737 makes speedy emergency landing

alaska airlines, southwest, social media, response, Facebook, Twitter, customer service, airlines

Airlines use social media to boost service

Complaints on Facebook and Twitter are being heard

Paisley Park, Prince, purple, museum, tours, VIP

Prince’s Paisley Park becomes museum

Private estate and production complex open for tours

SIA, LH, Lufthansa, Singapore airlines, deal, agreement, codeshare, Billund, Gothenburg, Tallinn

SIA and Lufthansa expand codeshare deal

Convenient access from Billund and Gothenburg via Frankfurt