Agents association criticises Travelport

ARTA is concerned that fees are first step in cost shift

A recent decision by Travelport, owner of the GDSs Galileo, Worldspan and Apollo, to charge travel agents for a number of functions that were previously free may be the first step “in a strategy to begin a major transition of GDS costs away from travel suppliers and onto the backs of travel agents,” according to the US-based Association of Retail Travel Agents. The association voiced concerns that Travelport had imposed “significant new financial terms on travel agent subscribers in order to continue use of essential booking and ticketing facilities.”
In the new rules dictated by Travelport, customers using its Agility program will be charged for some functions that were previously free. The association estimates that a monthly cost of around $35 per workstation for US subscribers could result in a medium-sized US agency with 10 Travelport device addresses paying a new fee of $4,200 per year.
Travel Weekly


Check Also

GDS, Capa summit, meeting, Dublin, airlines, Ryanair, technology, disrupt, future

Will new tech disrupt traditional GDSs?

Both sides of the argument could be heard at the recent CAPA Airline CEO Summit in Dublin, with Travelport expressing the views of the GDSs.

Travelport, G Travel, deal, agreement, travel agency, Norway, Sweden, technology, acillary, airlines, sell, NDC, GDS

G Travel signs tech deal with Travelport

The broadly stretched travel agency chain has agents in Norway, Sweden and beyond that will benefit.

BCD Travel, gds, travelport, Sabre, Amadeus, fee, deal, travel agent, business travel, pay

BCD agrees fee-saving deal with Air France-KLM

The new agreement lets clients book reservations without incurring a distribution surcharge.

Travelport, cyber, crime, technology, airlines, GDS, ACI, fraud, credit card, Travelport Authorize Plus, solution, tool

Travelport unveils tool to fight cyber crime

The travel tech company partners with ACI Worldwide to create an airline fraud control solution.

Facebook, messenger, chatbot, travel industry, mobile, hotels

Travel industry sees chatbot boom

Airlines, hotels and travel agents making use of new trend

Asian Trails, DMC, tour operator, Apollo, Kuoni, Thomas Cook, India, buy, M&A, sell, deal, DMC

Thai DMC switches Nordic accounts

Asian Trails loses Apollo but gains Finnish account