Airline “loses” 10-year-old girl

Girl was flying alone in US on her way to camp

The perils of allowing your kids to travel long distances alone became apparent when the parents of a 10-year-old girl recently accused United Airlines lost their daughter, who was flying to stay at a summer camp in late June. Fortunately, the girl, Phoebe, was located an hour after being reported missing. But her parents, Annie and Perry Klebahn, argued that it seemed the airline had simply forgotten about Phoebe on her journey from San Francisco to Traverse City via Chicago, allowing her to miss her connection.
United has a third-party unaccompanied minor service that escorts children, but its representative had forgotten to show up for Phoebe. The girl says she asked the flight attendants for help, but they told her they were busy and she needed to wait. Phoebe was put on a later flight to Traverse City, but the airline then neglected to send her bags with her.
“What the Klebahns describe is not the service we aim to deliver to our customers”, United Airlines told HuffPost Travel in a statement. “We are re-depositing the miles used to purchase the ticket back into Mr Klebahn’s account in addition to refunding the unaccompanied minor charge. We certainly appreciate their business and would like the opportunity to provide them a better travel experience in the future.”
Huffington Post
[pictured: Boeing Sky Interior; courtesy United Continental Holdings]


Check Also

Delta, airlines, United, American Airlines, pay, pilots, bonus, wage, profit share, usa, captains

Airline gives employees $1.1bn

Delta Airlines is being generous, and people working for its competitors are not too happy.

Star Alliance, airlines, digital, technology, share, data, members, mobile, app, website, seat, book, interoperability

Star Alliance improves digital inter-usability

The alliance creates a digital services platform for customers using more than one member airline.

Israel wins using “marketing revolution”

How did Israel achieve a 25% increase in visitors in 2017?

New destinations on show at Matka this week

Trade fair promises exoticism even for seasoned travellers

Keflavík, isavia, airport, iceland, germany, berlin, capacity, 2018, new routes, icelandair

Iceland’s Keflavik smashes records

Hub prepares to “significantly pass” 10 million in 2018

airBaltic, football, World Cup, fly, cities, Russia, 2018, riga, Latvia, via, transit, connection

Baltic, Nordic airlines win on punctuality

SAS sixth among major carriers, airBaltic on top again globally