Spirit Airlines tops list for rudest flight crews in US
Spirit Airlines has topped the list for the rudest flight attendants in the USA. According to passengers’ complaint rates collected over the last five years by the US Public Interest Research Group Education Fund, the ultra-low-cost Florida-based carrier was the worst.
Another survey by the travel website Airfarewatchdog, which quizzed 3,400 people, found that 26% said Spirit has the rudest flight attendants.
But this is not necessarily a trait of low-cost airlines. Air Canada came second in the survey with 14%, Frontier Airlines third with 11% and Virgin America fourth with 9%. Low-cost carrier Southwest Airlines was at the bottom of the list with 1%.
Commenting on the findings, a cabin crew union suggested that flight attendants’ service standards may reflect how they are treated by airlines.