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App eases onward travel in Sweden

The Swedish rail operator SJ has updated its app to onward connections, including Oslo.

The Swedish rail operator SJ has updated its mobile app to include easier onward connections and travel purchasing.

With the new Connection Guide, available since Friday from SJ’s mobile app, it is easier for train travellers to choose and buy a connecting trip.

This covers all of the rail stations in Sweden that SJ’s trains stop at, as well as Oslo Central Station. It also covers bus, commuter train, tram and subway, provided it is located adjacent to the train station.

“We know that many travellers feel some uncertainty about how to proceed from the station when they arrive by train. The Connection Guide feature makes it easier to travel collectively and easier to prepare for arrival at a station,” says Jenny Gejke, head of SJ’s digital sales channels.

SJ says that the new function is part of a “long-term commitment to digital development” that SJ is making “in close collaboration with its customers”.

The cost of local travel bought through the app is the same as when purchased through other channels – although in some cases there is a small booking fee.

“Now that we have launched a first version of the Connection Guide, the next step is to continue listening to comments and improvements from our passengers and to continue to improve the feature,” says Gejke. “As an example, we are already working with map and roadmap solutions for upcoming updates to the app.”

As an example of how the app works, 20 minutes before arrival a reminder pops up in the app: “You will arrive soon at Stockholm Central. Do you need to travel by public transport?”

Public transport connections then appear. To buy a ticket for local transport, you do not need to download several different apps.

Minister tries it
The country’s minister responsible for climate, Isabella Lövin, was first to get a demonstration of the new feature.

“We need to make it easier for people to travel from door to door without a car. The new feature makes it easier for anyone who wants to travel collectively. It should be easy to do well.”

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