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Avis boosts fleet of “connected vehicles”

The car hire giant will add 10,000 Toyota vehicles to its expanding connected fleet.

Avis Budget Group has announced a multi-year deal that will add 10,000 Toyota vehicles to Avis’ “expanding fleet of connected vehicles”.

The services provided through Toyota’s mobility services platform will, Avis says, benefit both its customers – through a more personalised experience – and the company, through improved informatics, fleet management and operational efficiency.

App satisfaction
“Part of Avis’ commitment to reinventing the car rental experience is ensuring a seamless line of communication from the connected fleet to the Avis mobile app,” the company says.

Using the app, travellers can “access important information about their rental, change or upgrade their vehicle, locate their vehicle and more”.

Since the Avis mobile app’s launch in July 2016, usage has grown to over one million transactions from more than 350,000 unique customers. It has also, Avis says, increased customer satisfaction ratings by 20%.

Avis Budget Group has committed to operating a fully connected global fleet by 2020, and will have 100,000 fully connected cars in the United States this year.

As part of this effort, earlier this month, it started installing 50,000 Unified Telematics Platform (UTP) devices, more than doubling its fleet of connected vehicles.

Connected Toyota vehicles are expected to be available this September as vehicle models are introduced into the fleet.

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