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Business travellers pay for extras, divided over GPS tracking

A new Travelport survey shows that although they are happy to pay for travel extras, GPS tracking is more controversial.

A majority of business travellers are willing to spend their own money on non-travel conveniences like upgraded hotels, faster hotel wi-fi and airline seat upgrades, according to a new study by travel tech company Travelport.

The survey, US Business Traveller & Travel Policy 2018, also shows that business fliers are deeply divided, with 55% agreeing and 45% disagreeing over whether to allow their employers to use GPS tracking to monitor their movements on business trips.

The willingness of business travellers to trade personal privacy for enhanced corporate security reflects their readiness to make sacrifices in return for other benefits, the report says.

For example, 70% of respondents say they are willing to offer their personal data in return for personalised ads that are relevant to them when booking business travel online.

Another trend in the survey is that convenience is the motivating factor when choosing an airline for business travel; 48% of respondents prioritise factors like flight departure and arrival times, as well as direct flights, while only 12% cite company cost-savings and keeping a work-life balance.

Booking flexibility
Booking flexibility could improve, meanwhile. Although compliant with policies, travellers want more freedom to self-service flights and manage their own expense reports.

While almost 100% of travellers comply with their company’s travel policies, more than 80% agree they would like to work for an organisation that allows them to book travel directly and which allows automated, digital expense reporting.