Complaints against airlines up 92%

Airlines in US report 18 tarmac delays of more than three hours

The number of complaints made against airline services increased by 92% in the US in July, totalling 2,466. This was also up 49% from the number received in June. Airlines reported 18 tarmac delays of more than three hours on domestic flights during July and one tarmac delay of more than four hours on international flights. Sixteen of these occurred on July 13 at Chicago O’Hare Airport due to severe storms.
According to a new law that took effect on 23 August last year, all US and foreign airlines operating at least one aircraft with 30 or more passenger seats must report long tarmac delays occurring at US airports.
On-time performance among US carriers in July fell to 76%, from 77.8% a year earlier. However, the number of cancellations also declined, to 1.4% of scheduled domestic flights. The mishandled baggage rate was also down, to 3.52 reports per 1,000 passengers.
[pictured: Check-in at American Airlines’ new terminal at New York JFK]


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