The tour operator Thomas Cook has decided to pull all 301 of its guests from a hotel after two deaths.
The tour operator giant Thomas Cook is tackling a mystery illness among guests at a hotel in Hurghada, Egypt, following the deaths of two people there.
It is removing all 301 of its guests at the 394-room Steigenberger Aqua Magic hotel as a “precautionary measure” while it investigates what it calls a “raised level of illness”, TTG reports.
John and Susan Cooper, a couple in their sixties from the UK, died yesterday during their stay at the hotel in the Red Sea resort.
Susan Cooper was a “loyal and long-serving” Cook employee and it is understood the couple were on holiday with their daughter and grandchildren.
The circumstances of the deaths are still unclear, and the move is a “precautionary measure” while it investigates “a raised level of illness”.
The operator is evacuating guests from the hotel starting this morning, it said in a statement, who are being offered alternative accommodation in Hurghada or flights home.
“We are deeply saddened by the tragic deaths of two of our customers that were staying in the Steigenberger Aqua Magic Hotel in Hurghada, Egypt,” Cook’s statement reads.
“The circumstances of their deaths are still unclear. We have also received further reports of a raised level of illness among guests.
“Safety is always our first priority, so as a precautionary measure we have taken a decision to remove all our customers from this hotel.”
The statement adds that the Steigenberger Aqua Magic Hotel was last audited by Thomas Cook in late July and received an overall score of 96%.
Thomas Cook says it will contact its customers who are due to travel to the hotel in the next four weeks to offer alternative holiday options. The hotel is not currently available to book via Cook’s website.
Steigenberger Hotels and Resorts is a luxury German hotel company that is also due to open the high-end Steigenberger Pure Lifestyle Hurghada this coming November.