Doing more so business fliers stay healthy

Agents have to ensure health and well-being of business travellers
Travel agents should give more attention to ensuring the health, safety and well-being of business travellers when they are on the road, Carlson Wagonlit Travel says.
CWT has been leading the way on research on the subject through its Travel Stress Index, which aims to show the “pain points” faced by corporate travellers. Carinne Saulet, CWT’s vice president of global product management, says the study shows that business travellers can become up to 30% less productive due to the stresses of travelling.
Stress is caused by uncertainty about which flights and hotels to book before a trip, working time lost during travelling and any disruption, delay or lost baggage during the journey itself.
But technology, particularly focused around mobile devices, is making it easier to reduce some of these potential stress points, according to panel members of a session at the Business Travel Show in London last week.
“With flight disruption you can have automatic rebooking on the next available flight if you’re going to miss your connection or the flight is cancelled, or book the hotel for one more night if necessary,” Saulet said.
Advances in smartphone technology are making it easier to locate travellers in emergency situations using GPS technology, said John Scott, a traveller tracking expert and chief executive of Voyage Manager.
“Most travellers are quite happy to have an app or device but the key thing is to let them know that it’s happening. They should not be too concerned about tracking – their company is worried about their safety and not whether they have gone into a strip club or not,” he said.
Nutritionist and former travel manager Tracey Randell said that companies should find practical ways to ease the stresses of travel.
“There should be more consideration about the effects of travel on an individual,” she said. “You could have a duvet day when they arrive back from a long-haul trip, as well as not expecting them to look at emails for at least six hours after arrival. It’s about treating them as valued human beings.”
TTG Digital
[pictured: Cathay Pacific business class; courtesy Cathay Pacific]