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A Europe first: food delivery at the gate

Amsterdam’s Schiphol Airport trials an app-powered digital food ordering service.

In what is said to be a first for a European airport, Amsterdam’s Schiphol Airport is allowing passengers flying from its E concourse to order food and drinks on their mobile phones for delivery at the gate.

The service – on a trial period until the end of March – is the result of a new partnership between the airport and the dining and delivery firms HMSHost and Deliveroo. The trial will be then evaluated while also being extended to concourse D.

Using the Deliveroo app or website, passengers can order a range of meal options every day between 07:00 and 20:30. The food is prepared at Schiphol’s Street Food Market, at the stalls The Market, The Grill and The Oven or at the Kebaya Asian Brasserie.

Orders are then delivered by scooter to the E concourse – or as room service at the Hotel Mercure Schiphol Terminal, which is located behind customs in the transit area of Departure Lounge 3.

Digital needs
“Innovative technological developments help us to reach all our guests in a busy environment like an airport, and it makes the process of travelling easier and more efficient,” explained Walter Seib, chief executive of HMSHost International.

“With food delivery at the gate we have, in cooperation with our business partner Schiphol, a scoop at European airports. In this way we try to reach even more travellers who would like to enjoy their meal without a hurry before they board the plane, and pay sincere attention to the digital needs of our guests.”

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