Fees become big business for hotels

Guests charged for coffeepot use and mini-bar restocking
Collecting additional fees for amenities has become big business for hotels in recent years, particularly in the US. But, naturally, this has the potential to alienate guests.
The hotel industry will collect $2.55 billion in fees and surcharges this year, up 4% on 2015 and 60% on 2006, according to Bjorn Hanson, a professor at New York University. Charges are levied for services as banal as coffeepot use and early departure.
By copying the airline industry in adding charges for so many things, hotels are giving social media plenty of fuel for negative reviews.
Properties like the boutique hotel New York City’s Empire Hotel and charging guests $3 for using the in-room Keurig coffee maker. Reviews of the hotel on TripAdvisor complain about “fees for everything”.
Meanwhile, some guests are criticising Marriott for parking fees for hotels outside urban areas.
“They nickel and dime you on everything here,” one recent Marriott Quincy guest wrote on TripAdvisor. “Parking is $10 a night, breakfast is not included, and wifi is not free except in the lobby.”
These days, guests might face: fees to “guarantee” a type of room, early check-in fees, early departure fees, baggage holding fees, “resort” fees, business centre fees, room service surcharges, charges for in-room safes – even mini-bar restocking fees.


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