Finnish airports test virtual interpreting

Chinese and Russian interpreters available on a tablet
Finnish airport operator Finavia is piloting a virtual interpreting service with the Chinese and Russian languages at its airports in Helsinki and Rovaniemi.
The digital interpreters help passengers and service providers at the airports to cross the language barrier. The project launched in July and will continue until the end of 2017.
Finavia has launched the pilot with Tulka, a Finnish mobile interpreting service. Sales and service personnel will test the service on tablet computers in different situations, particularly with Chinese and Russian customers.
“Tulka allows us to contact a professional interpreter within seconds in the form of sound and image,” says Heikki Koski, Helsinki Airport’s vice president.
The aim of this joint project is to find out the benefits of interpretation between passengers and airport service providers. One of the key metrics is the effect of this customer experience on customer numbers and sales volumes.
TTG Nordic


Check Also

(DK) Creative Project Manager – Events and Meetings

Each year Egencia helps thousands of companies in over 60 markets better lead their travel ...

Thailand, slowdown, tourism, travel, trends, Europe, Asia, overtourism, crowds, marketing, DMC, tour operators, travel agencies, opinion

Thailand sees “slowdown” in Europe bookings

There appears to be fatigue in the European market for Thailand, while other destinations are benefiting.

Antonov, An-148, crash, grounding, Moscow, accident, loss, cockpit, recording, captain, countries, safety

Russia grounds AN-148s, crash audio released

The grounding comes just over a month after the crash of Saratov Airlines Flight 703 near Moscow.

China Eastern, orgy, hotel, scandal, cabin crew, flight attendants, denial, social media, Weibo, Shanghai, Madrid, Stockholm

Airline denies cabin crew orgy

China Eastern, soon to launch to Stockholm, makes an emphatic denial after a graphic sex tape emerges.

mould, Denmark, museums, culture, history, visitors, funding, rot, damp, rain, climate

Denmark’s past is rotting away in its museums

Poor storage facilities and a wetter climate mean that mould is destroying cultural heritage.

Virgin Atlantic, flights, seating, economy, three, light, delight, classic, luggage, low-cost, priority, legroom, transatlantic, USA

Virgin Atlantic splits economy into three

The changes are “the biggest change to our Economy cabin in over a decade”.