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Photo: Swedavia

First chatbot at Nordic airports launched

Passengers can now ask Swea questions related to Swedish airports, from real-time waiting lines to vegan food.

With the peak travel dates for Christmas and New Year just around the corner, the Swedish airport operator Swedavia says it is making life easier by employing what it says is Scandinavia’s first airport website chatbot to help passengers.

Swedavia says that the AI-based chatbot, known as Swea, can make things easier for all travellers before their journey and at the airport. It can be accessed for all Swedavia-operated airports.

Swea is accessed via the airport’s website or through Facebook Messenger. And because it never sleeps, it is available around the clock to answer questions about flights, baggage arrival times, real-time waiting periods at the security checkpoint, and the range of goods and services available at the airports.

Finding vegan
Where is the nearest pharmacy and what restaurants are serving vegan food are questions that Swea can answer. It is also possible for passengers to sign up for their flight so that updates are sent to them automatically.

“Our new chatbot is a key component of our digital transformation, which will make it easier for our passengers to ask questions, get guidance and have a smoother start to their journey,” says Karin Gylin, head of innovation at Swedavia.

“We continuously aim to create better customer experiences and take advantage of the opportunities offered by digitalization.”

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