Flight attendant confesses all in book

Female flight attendant on angry passengers and “crash pads”

In an unusual break with protocol, a woman who spent 17 years as a flight attendant has published some insider secrets about the profession. Heather Poole, author of “Cruising Attitude: Tales of Crashpads, Crew Drama and Crazy Passengers at 35,000 Feet”, describes several parts of the book to the Overhead Bin travel column at MSNBC. What makes the book so unusual is that airlines keep very tight control on their image and what is said about them. Poole doesn’t reveal which airlines she has worked with. She claims she wanted to write the book “so people will have a better understanding of the life”.
Among other experiences, she writes about a passenger angry about being late who followed her into an airport bathroom intending to do harm. On another occasion, she made sure a dangerous passenger was escorted off the plane in handcuffs, but later bumped into him in a local restaurant.
She also writes that junior flight attendants, at least in the US, tend to share a “crash pad” – an apartment with “bunk beds lining the walls in every room”. There are apartments where “flight attendants will pack up their pillows and sheets and store them in a tub so that others can use the bed after they leave”.
Stewardess, circa 1949-50, American Overseas, Flaghip Denmark, Boeing 377 Stratocruiser; Photo by Chalmers Butterfield]


Check Also

American Airlines, cello, flight, carry, cabin, rules, regulations, USA, musical instrument, seat

Passenger kicked off after buying seat for cello

American Airlines is investigating after a musician bought an extra seat for a cello but was removed anyway.

Dallas/Fort Worth, Iceland, Keflavik, airport, route, three, airlines, destination, USA,

Keflavik adds three links to one destination

Three airlines are launching routes between the Icelandic airport and the same destination in the US.

CFM, CFM56-7B, engine, blow, explode, inspection, FAA, order, directive, Southwest, cancel, flights, safe, American, United

US airlines cancel flights to check engines

A radical measure to immediately check engines follows a mid-air explosion last week.

British Airways, BA, Iberia, American Airlines, Finnair, oneworld, transatlantic, routes, flights, basic economy, seating, rules

Transatlantic oneworld flights add basic economy

British Airways, American Airlines, Iberia and Finnair will launch a new ‘basic’ fare on some transatlantic flights.

Emirates, Ryanair, Flybe, Austrian, Virgin, British Airways, easyjet, American Airlines, airlines, load factor, PLF, fullest, planes, aircraft, environment, business, profit

Airlines with best and worst load factor

Flying planes full makes airlines far more profitable, and it’s better for the environment.

Delta, airlines, United, American Airlines, pay, pilots, bonus, wage, profit share, usa, captains

Airline gives employees $1.1bn

Delta Airlines is being generous, and people working for its competitors are not too happy.