Flybe attacks consumer protection office

Flybe criticises UK Office of Fair Trading over card fees

Nine months after the UK’s Office of Fair Trading started placing significant pressure on airlines to remove debit card charges in the country by early summer, Flybe has criticised the consumer protection body for failing to enforce the guidelines. Flybe alleges that other airlines, such as Aer Lingus and easyJet, are not playing by the new rules and the office is not taking action. In April, Flybe was the first carrier to stop charging debit card fees.
“It’s a total shambles,” Flybe’s managing director, Andrew Strong, complained. “Some of Europe’s largest airlines, with the most powerful IT departments, are being allowed to continue to blatantly abuse the process.”
He added: “Consumers are being duped into thinking that there is some sort of level playing field when comparing ticket prices. Media reports that airlines have become ‘transparent’ in their ticket pricing are false. They ignore the fact that several leading airlines are still continuing to charge for debit card payments.”
[pictured: Flybe Nordic ATR-72-500 landing in Vilnius; photo by Arz]