GDSs, OTAs complain to EU about Lufthansa

Trade body lodges complaint against €16 fee for GDS bookings
A trade body for GDSs and online travel agencies has launched a formal complaint to the European Union against Lufthansa over its €16 fee for GDS bookings.
The European Technology & Travel Services Association (Ettsa) is alleging that Lufthansa, along with its sister carriers Austrian Airlines, Swiss and Brussels Airlines, are breaching “key provisions” of the EU’s Code of Conduct on computerised reservation systems.
Lufthansa Group has been charging a controversial €16 fee for all GDS bookings since the start of this month. The fee is not charged if bookings are made directly through Lufthansa’s websites.
“The only way for travel agents to avoid the discriminatory surcharge is to switch from traditional GDSs to an alternative platform controlled by Lufthansa, where only such content is shown that Lufthansa chooses to show,” Christoph Klenner, Ettsa’s secretary general, said.
The association has filed its complaint with the EC’s Directorate-General of Mobility and Transport, which is responsible for enforcement of the Code of Conduct.
“In addition to taking travel agencies hostage and forcing them to spend unnecessary resources on the switch to Lufthansa’s platform, Lufthansa’s move will severely hurt comparison shopping and competition,” Klenner added. “Ultimately, this will lead to a more restricted choice and increased prices for consumers who will become increasingly captive.”
He said that if Lufthansa “wants to run a GDS, it needs to follow the rules for GDSs”.
TTG Digital

x

Check Also

Sunexpress, Lufthansa, Lithuania, Vilnius, Airbus, lease, Avion, Turkish Airlines, Antalya

Lufthansa venture to lease Lithuanian planes

Joint venture between Lufthansa and Turkish Airlines to lease five A320s from Vilnius.

Billund Airport looks ahead to busy 2018

Western Danish airport smashes new records for 2017

Danish tech assists Bergen Airport

Airport to leverage technology to ease passenger waiting times

Lufthansa beats Ryanair as Europe’s top airline

Lufthansa Group as a whole carried 130 million passengers in 2017

Bergen two new routes, Billund one

Air France and Wizz Air announce fresh expansions

Swede becomes AccorHotels Europe CFO

Maria Larsson comes from global competitor Starwood