What Are Guests’ Expectations in the Hotel Room?

It’s a tough job for hotels to keep up with technological advances for the guestroom.

Technology is continuing to evolve in the world’s hotels, all of which struggle to keep up not only with the latest innovations but also with guests’ expectations to encounter a certain level of technology during their stay. Providing such a level of technology, no matter where in the world the hotel may be, is often costly and fraught with hurdles.

Earlier in the decade, a hard-wired internet connection was seen as necessary in all guestrooms if a hotel was to remain competitive. Today, that guest expectation has been replaced by Wi-Fi, the availability of which throughout the property is seen as required. Providing it free of charge gives a competitive edge. To enter the guestroom, traditional keys were replaced by plastic key cards, which were then replaced by electronic key cards, which will in turn soon be replaced by biometric keyless locks.

A large number of guests are rejecting hotels that don’t have iPod/MP3 docking stations in the rooms, while flat-screen televisions are now a must in brand hotels. In another innovation, electronic energy management systems will soon become the norm, automatically controlling heating and air conditioning when guests are in the rooms. But “cloud computing” could become the next technological standard, “whereby shared resources, software and information are provided to computers and other devices on demand, similar to an electric grid”.

GlobeSt

x

Check Also

Hurtigruten, Roald Amundsen, new, expedition, ships, vessels, cruise, Antarctica, Chile, South America, adventure, tourism, float out, Norway, construction

Hurigruten floats out new explorer ship

Roald Amundsen has innovative technology and a range of special features.

Frantzén, restaurants, Michelin, stars, Denmark, Copenhagem Stockholm, Sweden, guide, award, Geranium, Noma

More Michelin stars for Sweden and Denmark

Sweden has its first three-star restaurant, while both countries get new restaurants with stars.

SiteMinder, Ideas, hotels, white paper, robots, AI, artificial intelligence, hoteliers, future, tech, travel, guests, service, bookings

Hoteliers want – yet fear – robot-run future

Research shows that hoteliers know artificial intelligence is the key to guest personalisation.

Norway, tourism, incoming, inbound, travel, tourists, car, drive, Lofoten, rental, hire, danger, bend, photos, stop, park

Norway road agency buys safety vests for tourists

Tourists driving through scenic Lofoten will often stop at dangerous spots to take photos.

Helsinki, Tencent, technology, Chinese, social media, service, real-time, information, tourism, guide, WeChat

Helsinki partners with Tencent to woo Chinese

The Finnish capital launches a new partnership with the Chinese tech giant.

Helsinki airport, Chinese, China, routes, service, social media, hot water, alipay, unionpay, guides, language, help, wechat, youku, Sina Weibo

Finnish airports enhance service for Chinese

Free envelopes with discounts and New Year wishes are just the tip of the iceberg.