Hotel service becoming “digital concept”

Mobile devices and radio signals transform hotels

 

 

Hotels around the world are using new advances in technology to improve, personalise or speed up their services. Guests are increasingly able to read food and drinks menus using table-top touch screens, for example, or access international newspapers on their mobile devices using the Wi-Fi network.
In this way, hotels are “using technology as a substitute for human hospitality”, in the words of The New York Times. iPad packed with maps and suggestions are replacing the personal recommendations of staff at the front desk. In the guestrooms, hand-held devices can control television, blinds and room temperature, replacing the role of the bellman who would describe how these features work. Service is becoming a “digital concept”.
Meanwhile, employees are managing inventory by stitching small radio frequency ID tags into towels and sheets and other items. These transmit radio waves to the laundry cart showing how many need to be replaced.
The New York Times
[pictured: W Hotel London]

x

Check Also

Emirates, Australia, flights, Bali, New Zeland, Aukland, stopover, Dubai, UAE, seating, beds, cabin, first class, business, Europe, Clark

Emirates to start Dubai-Auckland via Bali

Flights via Bali allow the airline to continue serving Auckland via a stopover, maximising passenger loads.

Laudamotion, Niki, buy, Lauda, Condor, sell, flights, Spain, Malaga, Mallorca, Ibiza, holiday, Dusseldorf, Germany, leisure

Condor sells “new Niki” Laudamotion flights

Niki Lauda used Laudamotion for buying back his airline Niki. The new flights are to Spain and the Balearics.

Carnival Cruise Line, cruise, hell, Australia, Melbourne, police, fight, brawl, evict, family, agressive, passengers, security

Fights “go on for days” on “cruise from hell”

Cruise passengers stay locked in their cabins in fear of a nightmare family group.

Scandic, sustainability, director, appoint, management, social, environment, integration

Scandic appoints new sustainability director

Vanessa Butani has previous work experience at Electrolux, Plan International and Accenture.

Small Planet Airlines, 100, flight, Palange, Vilnius, Lithuania, centenary, celebration, anniversary, Latvia, Estonia, Baltics

Why an airline ‘drew’ a giant 100 over Lithuania

A fast-growing leisure carrier helps Lithuania celebrate, as the Baltics mark their independence centenary this year.

Alaska Airlines, usa, domestic, flights, wine, free, fly, California, Washington, West Coast, wine flies free, mileage, crate, loyalty

Alaska Airlines lets (more) wine fly free

Alaska Airlines expands its Wine Flies Free program as it becomes increasingly dominant on the West Coast.