Hotels boost RevPAR with front-desk sales

Hotels can train front desk personnel in providing further sales

A hotel’s front desk is a good place to look at securing further revenues and raising RevPAR. An “upselling” program can vary between hotels, but some of the opportunities can focus on, for example, adding a second room at check-in for families at a cut-price rate. Check-in personnel can also be trained to offer, at additional cost, rooms or suites with special features or views, upgraded room types, or packages with amenities and activities. This can be done at front desk in addition to when potential guests first contact the hotel, since guests’ circumstances may have changed en route and tired guests may be more receptive to additional services. Also, employees at reception will know what is available at the moment the guests check in.
Among the techniques presented in this article, employees can tell new arrivals that they already have a good room, and then ask if they know that upgrades are possible. The impression can be given that an upgrade is a special opportunity, at little extra cost. The values should be clearly stated, such as, “In this room you can look out your window and see…”.
[pictured: Corinthia Grand Hotel Royale, Budapest]


Check Also

wow air, Russia, refuse, overflight, allow, asia, icelandair, Iceland, deny, charge

Russia denies attempt to block Iceland flights

The Russian Ministry of Transport has denied reports it tried to block use of Russian airspace for flights to Asia.

SAS, coffin, casket Gdansk, Poland, Kristiansand, Tromso, flight, wrong, cargo

Wrong coffin sent to Gdansk: SAS investigates

The casket containing the body of a Norwegian man was flown to Poland by mistake – and buried.

BRA, sundsvall, Gothenburg, goteborg, Brmma, Stockholm, Sweden, flights, routes, airline, NextJet, bankrupt, take over

BRA eyes more NextJet routes

Braathens Regional Airlines says it is in “intensive planning” to start two more routes in Sweden.

SAS, LOT, Heathrow, London, noise, aircraft, descent, MAX, Boeing, Continuous Descent Approaches, list, greenest, quietest

SAS is “quietest and greenest” at Heathrow

The airlines SAS and LOT have been singled out for praise by one of the busiest airports in the world.

Primera Air, delay, postpone, flights, cancel, delivery, Airbus, A321, charter, transatlantic, Birmingham, New York, London, Stansted, Boston, Toronto

Late Airbus delivery forces Primera to axe flights

The low-cost carrier is forced to postpone new transatlantic routes being launched from the UK.

SilkAir, SIA, low-cost, Asia, flights, airlines, routes, singapore airlines, merge, cabin, upgrade, lie-flat, business class, results, profit

SIA to upgrade – then merge with – SilkAir

The revelation comes a day after strong full-year results exposed SilkAir as a weak spot.