taxi, wait, time, Denmark, Copenhagen, Saelby, hotels, guests, restaurants, tourism, Horesta, law

Hotels in Denmark confess taxi problem

Taxis are hard to find right across Denmark, enraging tourists and hotel and restaurant guests.

As many as seven out of ten hotels in Denmark say they are experiencing long delays when ordering taxis for guests, according to a new survey by industry body Horesta.

The poll asked 213 hotels and restaurants about waiting times when ordering taxis. A fifth said they wait for more than 40 minutes for taxis to arrive on average – with even longer delays at weekends, Ritzau and The Local report.

Too long, protests Kirsten Munch Andersen, Horesta’s political director.

“If we are unable to deliver the expected service, there will naturally be consequences for the industry. But there will also be consequences for Denmark’s image among international guests and tourists,” she said.

An enjoyable holiday or restaurant visit ending with a 90-minute waiting for a taxi leaves a bad taste in the mouth, complains Brian Fabricius, director of the Hotel Viking in the town of Sæby, northern Denmark.

“Our guests come to us and ask us to call a taxi for them. We then sometimes have to tell them it will take an hour and a half,” he said.

“I make a living from people having a good experience from the moment they walk through the door until they are home again. So that is a tiresome last impression to give them.”

More taxis?
Recognising the problem, a new taxi law has come into effect this year removing limits on the number of taxi company permits. But the limit is being reduced gradually until 2021, and the problem is far more acute.

“We need to loosen the number of permits that are granted,” Andersen says, adding that the survey results show taxi waiting times increasing over the last year for half of respondents.

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