How loading dogs onto planes makes a merger tricky

Continental and United work through thousands of tiny differences

There is increasing consolidation in the airline industry, but working through a merger of two airlines is detailed and time-consuming. Thousands of tiny details are being analysed by Continental Airlines and United Air Lines in their $3 billion merger that will create the biggest carrier in the US in 2012.
Continental serves Angus cheeseburgers on its flights, but United doesn’t even have the right ovens to heat them. The two carriers load passengers using different systems – United in the window seats first, Continental from the back. United even has a policy for loading dogs onto planes in their cages – up the conveyor belt tail first. On Continental, there’s no special policy on that.
[pictured: Continental Airlines; courtesy Star Alliance]


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