How to handle a bully in the travel trade

Remain above the situation; don’t confront or retaliate

Speaker, trainer, and consultant Gay Lynn Grigas illustrates how to deal with a “guest bully” at a hotel. No matter how good the hotel or travel company, or how friendly the employee, bullies are a small part of the population’s demographics, who can leave a trail of stressed people behind them. They use bad language and abusive behaviour to violate human decency.

When meeting one, in a hotel lobby or wherever the public are encountered, an employee should not take the bait so the bully can escalate the conversation and become even more explosive. Maintain inner confidence and poise.

Bullying is all about power – and not letting the bully get the upper hand. A key point is “no one has power over us unless we give it to them.”  Or, as Eleanor Roosevelt once said, “No one can make us feel inferior without our consent.”

Being prepared in advance will make an en counter easier to handle. Stay above the situation and do not confront or retaliate. Feel happy this person is not an acquaintance or family member.

eHotelier

[pictured: Tourists in Cancun; photo courtesy Expedia]

x

Check Also

Niki, Austria, Lufthansa, IAG, buy, airline, Lauda, deal, bid

Niki Lauda wins back his airline

The former racing driver wins bidding for Niki, the airline he founded in 2003.

adventure, travel, tourism, Antarctica, destinations, survey, Galapagos, Europe, UK

Adventure travel set to grow in 2018

A new survey shows that most adventure travellers will spend more this year.

Standby Nordic, TTG Nordic, website, travel, news, trade, industry, sector, Nordic, Scandinavia, Baltic

Farewell to TTG Nordic, hello to Standby Nordic

Scandinavia’s leading English-language travel industry news site gets a rebrand.

YouTube, Elle Darby, social media, Instagram, bloggers, hotel, stay, free, Dublin, White Moose Cafe, Ireland

Luxury hotel bans social media ‘stars’

A hotel in Dublin has banned bloggers and social media influencers for their “sense of entitlement”.

ATR, 600, lease, Silver Airlines, Florida, USA, first, turboprop, Nordic Aviation Capital, deal, agreement

Nordic lessor eases ATR “comeback”

Nordic Aviation Capital and ATR sign a deal for 15 ATR 600s to be operated by a Florida-based carrier.

Swedish Exhibition & Congress Centre, Gothia Towers, Gothenburg, Mice, hotel, luxury, events, centenary

Swedish expo giant celebrates 100 years

Centenary events are planned this year at the Swedish Exhibition & Congress Centre and Gothia Towers.