Human error behind BA IT crash

Engineer disconnected and reconnected power supply
Human error is likely to have been behind British Airways’ recent worldwide IT systems crash, which left 75,000 passengers stranded. An engineer disconnected and then reconnected the power supply to the airline’s data centre, causing a power surge.
The engineer “wasn’t authorised to do what he did”, said Willie Walsh, head of BA parent company IAG, at the International Air Transport Association global summit in Mexico.
“You could cause a mistake to disconnect the power, it’s difficult for me to understand how you can mistakenly reconnect the power.”
He added that “physical damage to the servers and distribution panels” was caused when the power was reconnected, making it difficult for the airline to quickly repair the problem.
Walsh, who has overseen cost cuts at BA, said the company had also not “got communications right” in informing passengers during the incident. The carrier has ordered an independent investigation.
The Guardian / ITV


Check Also

British Airways, BA, IAG, ticket, error, mistake, fare, Dubai, Tel Aviv, compensation, consumer affairs, rights

British Airways cancels tickets after error

Hundreds of passengers are reported to have bought the cut-price tickets, which were offered by mistake.

Norwegian, IAG, BA, British Airways, shares, stakke, buy, reasons, analysis, aviation, business, airlines, Europe

IAG’s Norwegian move fuels speculation

There are a number of reasons why the British Airways-Iberia group may want to buy into Norwegian.

Noregian, flight attendant, drunk, cabin crew, employee, staff, flight, BA, British Airways, convicted, jail, prison, judge, court

“Drunk” flight attendant jailed in Oslo

The British man was working for Norwegian but has since managed to get a job at British Airways.

British Airways, seating, fare, basic, atlantic, London, price, Norwegian, low-cost, long-haul, flights, routes, cities, destinations

Norwegian reacts to BA’s new basic fare

British Airways has released further details on its new basic fare for long-haul flights.

Doha, Qatar Airways, travel, flights, Latin, America, South America, Central America, oneworld, Iberia, Madrid, connect, ticket, Middle East

Qatar Airways deepens oneworld relationship

The national carrier of Qatar reaches further into Central and South America.

British Airways, BA, Iberia, American Airlines, Finnair, oneworld, transatlantic, routes, flights, basic economy, seating, rules

Transatlantic oneworld flights add basic economy

British Airways, American Airlines, Iberia and Finnair will launch a new ‘basic’ fare on some transatlantic flights.