KLM takes next social media step

Airline flight info now on Twitter and WeChat
KLM says it is now offering its customers around the world booking confirmation, check-in notification, boarding pass and flight updates in ten languages on Twitter and WeChat.
Always up for taking strategic social media steps, the Dutch carrier says “this makes information easy to find in a single place, so it is available at the airport, en route or at home.” Customers can also contact KLM’s social media service agents 24/7 via Twitter and WeChat.
The new service is available to all KLM customers who book tickets or check in via KLM.com and opt-in to receive information via Twitter or WeChat. The roll out starts this week and the service will be more widely available in the coming weeks.
In 2016, KLM was the first airline to offer flight documents and information via Messenger. Now, it is first again on Twitter and the first airline outside China offering flight info on WeChat.
“After Messenger, offering KLM flight info on Twitter and WeChat is a perfect addition to KLM’s social media strategy,” said Pieter Elbers, KLM president and CEO.
“KLM now takes her social media service to the next level, offering customers the choice of their own favourite channel. And by doing so, we continue to be an aviation pioneer.”
TTG Nordic


Check Also

Aviator, ground handline, Wideroe, lose, customer, Air France-KLM, Norway, airports, security, baggage

Airport handler Aviator loses major airline

The pan-Nordic airport handling provider loses a contract with an important customer to a competitor.

KLM, Air France, Sweden, market, sales, manager, Växjö, Martin Kotte

New AF-KLM sales manager for Sweden

A new sales manager wants to improve the group’s partnership with agents and companies.

TORP, Sandefjord, lufthavn, airport, passengers, rise, increase, Rygge, low-cost, Ryanair, power, Oslo

Oslo Torp: 35% more passengers

Record year for Oslo’s second airport

KLM pioneers AI in social media

Artificial intelligence answers passengers’ questions

Sri Lanka invests in shipwreck tourism

Country has hundreds of possible shipwreck dive sites

Facebook, messenger, chatbot, travel industry, mobile, hotels

Travel industry sees chatbot boom

Airlines, hotels and travel agents making use of new trend