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Photo: KLM

KLM tweaks services on Google Home

Four new voice-activated services are available, such as travel suggestions being made from duration, budget, dates and theme.

KLM Royal Dutch Airlines has started to offer four voice-activated services. Google’s smart speaker and voice assistant Google Home is now available in the Netherlands, and KLM has leaped onto it to help customers plan and prepare their trips. For now, the service is only available in Dutch.

Google Home is a voice-activated service, and in keeping with KLM’s aim to offer its customers innovative travel-related experiences with digital innovation, there are four now services for Dutch-speaking customers.

Two of the services are completely new and complement two existing voice services. All have been developed using artificial intelligence and KLM technology.

The rollout of the services has already started, with a view to making all ‘voice’ services available in the coming month.

Name your theme
The first service helps passengers find a suitable travel destination based on the flight duration, budget, dates and theme they want.

Based on a short dialogue, KLM then offers customers three suitable destinations, including a brief description of each. Following that, customers immediately receive the current ticket prices via a link on their mobile phones.

In the second service, KLM tells customers what time they have to be at Amsterdam Schiphol before departure, using a technical connection to the airport’s API systems.

The departure planner also advises customers on what time they should leave home, whether by car or public transport.

How to pack
One of the existing KLM voice services on Google Home helps customers search for and book flights. And the airline also already provides its customers with personal advice on how to pack their baggage based on their destination, trip duration and the local weather forecast.

“Consumers are finding and using more and more voice-activated systems in their daily lives. Smart speakers are conquering the world even faster than smartphones,” explains Pieter Groeneveld, senior vice president digital at Air France-KLM.

“In keeping with our pioneer spirit, we are presenting the latest advances in voice control to remain at the forefront of service worldwide and make travel as easy as possible for our customers.”

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