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KLM uses AI for airline operations

The Dutch airline looks at improving operations and boosting growth by using artificial intelligence.

KLM has revealed details about its partnership with the Boston Consulting Group aimed at improving airline operations by using artificial intelligence to accelerate growth, innovation and operations.

The Dutch airline, which is already using AI in areas like social media, says the partnership has “developed a state-of-the-art solution based on artificial intelligence, machine learning and advanced optimisation that addresses all elements of airline operations”.

With these tools, KLM says that in the future airlines will be able to tackle the most complex decisions on fleet, crew, ground services and network, “with a focus on breaking down the typical siloes across these departments, whether it concerns long-term strategic questions or disruption management optimisation on the day of operations”.

This needs “a deep understanding of trade-offs across cost, operational performance, customer satisfaction and employee engagement”.

Launch worldwide
With the first set of successful solutions already operational at KLM, both the airline and Boston Consulting Group say they are ready to launch the technology to the aviation industry worldwide.

The carrier says it has in fact been working with the tech consulting group for the last 18 months, on the common understanding that operating as a cost centre should be considered a thing of the past. A film explaining the technology’s abilities can be seen here, clicking underneath the image.

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