Live-in hotel GMs balance life and work

General managers who live in their properties can feel the hotel pulse

Hotel general managers who live in their properties full-time say that they are better able to feel the pulse of the property they represent. The practice is especially common when the GM comes from a foreign country, but there are reasons why it is becoming common for native-born GMs to do it too, although some hotels are replacing GMs’ apartments with space for additional rooms.
Live-in general managers say they benefit from being able to socialise with customers, asking whether they are enjoying their stay and how they heard about the hotel. They can become better acquainted with the restaurants and the local service people. “You really get the pulse of the hotel,” says one GM. Another says that because he was in the gym early in the morning and noticed that the monitor on one of the machines wasn’t working he was able to immediately notify the hotel’s technicians.
“Having me here gives a soul to the hotel,” says one more GM. “I can say good night to the night manager on his way home. I can have breakfast and lunch in the staff cafeteria.  Regular guests can meet me on the weekend. Because I live here, I have no excuses for saying I’m not here.”
[pictured: Staybridge Suites; courtesy IHG]


Check Also

Farnborough airshow day 4, AirAsia placed a giant order with Airbus

Boeing and Airbus recorded another good sales day as new customers signed deals.

The most expensive aircraft ever, price tag USD 3.9 billion

Air Force One, the U.S. President’s plane is to be replaced with two new Boeing 747-800s by 2024.

Farnborough airshow day 3, a slow day for new orders

After 2 days with more than USD 98 billion of new aircraft and services contracts, it slowed down on day 3.

Singapore Airlines, business, premium economy, product, long-haul, Stockholm, first class

Skytrax 2018 airline awards, the best airline in the world is Singapore Airlines

The Skytrax awards were presented this week at the Langham Hotel in London and one Nordic carrier did well.

Lufthansa, SAS, talks, Brussels Airlines, low-cost, Eurowings, buy, stake

Lufthansa and Brussels Airlines join forces in Africa

One face to the customer: Lufthansa Group integrates its sales activities in Africa for all its airlines.

Forenom opened 163 brand new residences for business travellers in Oslo

Nordic region’s leading serviced apartment company Forenom opened 163 fully furnished and serviced residences in the heart of Oslo. The first customers entered the location in the beginning of July.