Passengers at Stansted Airport experienced the longest delays compared to 24 other airports in the country, according to new analysis.
At London’s Stansted Airport, passengers were left waiting for flights for an average of 25 minutes last year. Analysis of data from the country’s Civil Aviation Authority determined the Essex airport to have the longest delays of all the airports considered.
Delays at Stansted were an average of six minutes longer than those at the UK’s next poorest-performing airports, Luton and Birmingham, where average delays came in at about 19 minutes.
Gatwick was fourth at 18 minutes and Manchester and Jersey took fifth place jointly at 16 minutes. Passengers at Edinburgh, Belfast International, Southend and Glasgow all faced average waits of 15 minutes.
Belfast City had the shortest delays with an average of eight minutes. Liverpool John Lennon came second at 10 minutes, followed by Doncaster Sheffield, Exeter and Bournemouth, all at 13 minutes.
The average delay at London Heathrow, one of the world’s busiest airports, was also 13 minutes.
The analysis by the UK’s Press Association looked at scheduled and charter flights, but not cancelled flights, from 24 major UK airports. The average delay across all 24 was 16 minutes.
Reasons and relief
Stansted claimed that “adverse weather and air traffic control issues had a dramatic impact on airline on-time performance”.
But it claimed that a multimillion-pound investment by Ryanair to support its ground operation “has already helped deliver significant service improvements to flight punctuality”.
Rory Boland, editor of the consumer group Which?, said, “It’s completely unacceptable for passengers to be regularly delayed by nearly half an hour. Airlines should stop passing the buck and make it easier for their passengers by finally introducing automatic compensation.”