Lufthansa gives all cabin crew iPads

Airline to issue 20,000 devices in coming weeks
Lufthansa says it is providing all of its cabin staff with iPads. The issuing of 20,000 ‘cabin mobile devices’ is “a major step in Lufthansa’s year of digitisation”, it says.
Swiping the surface, a flight attendant can navigate to a yellow-coloured app. In the ‘Lufthansa crewFlight’ apps, the seating plan is opened, providing the cabin crew with information about the passengers on their next flight.
Each of the 20,000 iPad Minis will be known as a cabin mobile device, to be successively issued to all cabin crew over the next few weeks.
Also as part of its cabin digitisation, a so-called Electronic Flight Bag has been in operation in the cockpit since the start of 2015 and is used by 4,300 pilots for flight planning and operations. Cabin crew managers also received a tablet, and this is now being extended to include all attendants.
The iPad Minis will allow cabin crew to access all the data they need to work on board, to access service manuals and schedules and view any changes in plans.
Lufthansa says the device “heralds a new way of ‘paperless’ working and simplifies existing processes so that staff have more time for customers. Moreover, it significantly improves communication with the personnel on board.”
The project is part of a major program of transformation called OPSession, which aims to further digitise the operational areas of Lufthansa, Swiss and Austrian Airlines. Employees with no fixed workplace are to be equipped with mobile devices “so that they may meet the needs of the customer in an even better and more personalised way”.
TTG Nordic

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