Mobile check-out is Scandic “world first”

Half a million digital check-outs expected in first year



Scandic is the first hotel chain in the world to offer digital check-out at all its hotels. The system was tested in the spring and is now available at all hotels in the chain.

Over the summer, Scandic conducted a pilot project at Scandic Park in Stockholm, where the new mobile check-out solution was evaluated and fine-tuned.

Scandic estimates that in the first year it will see half a million digital check-outs. In the following year, it expects to see that number double, largely due to Nordic travellers’ increasing reliance on mobile technology.

With a few clicks on a smartphone or computer, guests can pay their room, minibar and restaurant bill when it suits them, saving a bit of extra time in the morning. All that’s needed is for the guest’s telephone number or email address to be registered at check-in.

The night before check-out, guests get a text message and can check their bill, add purchases from the minibar, update their address details and pay for their stay. The receipt is forwarded by email and the keycard can simply be dropped off at reception on the way out.

“We will continue adding more digital services, and right now we’re looking at check-in and conference booking, although […] this is all at an early stage,” Johan Michelson, Scandic’s vice president brand & products, said.

TTG Nordic

[pictured: Scandic Park, where the mobile check-out was trialled; courtesy Scandic]

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