More BA flights axed after system crash

Third day of disruption for British Airways passengers
A third day of disruption is likely for British Airways passengers as the impact continues of a worldwide computer system crash.
Thousands of passengers were stranded or left waiting at London’s Heathrow and Gatwick airports over the weekend after an outage caused by a power failure grounded flights and shut down computer systems and websites.
BA now says it plans to operate a full long-haul schedule from today and a “high proportion” of short-haul services. But 13 short-haul flights at Heathrow have been cancelled for today.
Cancellations and delays first hit BA flights on Saturday. All flights were operated from Gatwick on Sunday, but more than a third of services from Heathrow were cancelled.
The cause of the system crash – and why there is no back-up system – has not yet been explained. Frustrated passengers have been left in the dark, unable to rebook flights or speak to employees. Telephone numbers played recorded messages that passengers described as unhelpful.
BA will now have to reimburse thousands of passengers for refreshments and hotel expenses. The cost could run to tens of millions of euros. However, compensation may be harder to claim, as BA may blame “extraordinary circumstances”.
BBC

x

Check Also

AirPortr, London, Heathrow, airport, oneworld, Finnair, baggage, bags, luggage, suitcases, pick up, check in, business travel

Finnair launches London luggage collection scheme

Passengers departing from London Heathrow can get their baggage picked up, transported and checked in.

Heathrow, expansion, Boris, May, Grayling, runway, vote, parliament, government, UK, London, airport

UK parliament greenlights Heathrow expansion

But due to complications over construction and the inevitable legal battles, the opening date could be another ten years away.

British Airways, BA, IAG, ticket, error, mistake, fare, Dubai, Tel Aviv, compensation, consumer affairs, rights

British Airways cancels tickets after error

Hundreds of passengers are reported to have bought the cut-price tickets, which were offered by mistake.

Heathrow, airport, London, runway, cabinet, UK, government, vote, approve, support, Theresa May, Boris

UK cabinet backs Heathrow third runway

But splits in the ruling party mean that the government may not win a parliamentary vote.

Luton, London, Heathrowm City, Birmingham, Manchester, Bristol, punctuality, minutes, average, 2017, delay

UK airports with biggest flight delays listed

As a new ranking lists the UK's 25 major airports by departure punctuality, there are calls for infrastructure modernisation.

SAS, LOT, Heathrow, London, noise, aircraft, descent, MAX, Boeing, Continuous Descent Approaches, list, greenest, quietest

SAS is “quietest and greenest” at Heathrow

The airlines SAS and LOT have been singled out for praise by one of the busiest airports in the world.