More BA flights axed after system crash

Third day of disruption for British Airways passengers
A third day of disruption is likely for British Airways passengers as the impact continues of a worldwide computer system crash.
Thousands of passengers were stranded or left waiting at London’s Heathrow and Gatwick airports over the weekend after an outage caused by a power failure grounded flights and shut down computer systems and websites.
BA now says it plans to operate a full long-haul schedule from today and a “high proportion” of short-haul services. But 13 short-haul flights at Heathrow have been cancelled for today.
Cancellations and delays first hit BA flights on Saturday. All flights were operated from Gatwick on Sunday, but more than a third of services from Heathrow were cancelled.
The cause of the system crash – and why there is no back-up system – has not yet been explained. Frustrated passengers have been left in the dark, unable to rebook flights or speak to employees. Telephone numbers played recorded messages that passengers described as unhelpful.
BA will now have to reimburse thousands of passengers for refreshments and hotel expenses. The cost could run to tens of millions of euros. However, compensation may be harder to claim, as BA may blame “extraordinary circumstances”.


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