New e-gates now in use at Helsinki Airport

Security officers will no longer have to check tickets
Finavia has bought ticket inspection machines for Helsinki Airport, which are currently being tested. The new technology will make customer service faster, both at security control and at the gate, airport operator Finavia says.
“The new machines are included in Finavia’s digitisation and service development plan, the aim of which is to make flying as easy and comfortable as possible,” Ville Haapasaari, airport director, insists. “We are also supporting the wide-scale Helsinki Airport development program, preparing it for rising passenger numbers.”
The digital solutions will speed up departures and increase the flexibility of travelling, while personal customer service can be targeted to meet the needs of customers even better, Haapasaari said.
Passengers scan their tickets or boarding passes at the reader before continuing to security control. The machine reads the flight information from the barcode and lets the passenger through to security control. This means that security officers will no longer have to check tickets, shortening waiting times. The first experiences of the machines have apparently been positive.
“The new procedure is easy to learn for passengers but, of course, it will need some getting used to. Our staff will answer passengers’ questions and assist anyone who needs help,” Haapasaari said.
TTG Nordic
[image courtesy Finavia]

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