Tour operators in the UK have been frantically calling customers after they were forced to cancel Lapland experiences.
Lapland specialists in the UK have been working “tirelessly” to contact customers after being forced to cancel tours due to lack of snow, TTG reports.
Both the ski specialists Inghams based in Surrey and the Nordic-oriented travel company Transun headquartered in London say that departures were hit by a thaw at the weekend following a period of unseasonably warm weather in northern Finland.
Inghams cancelled its Santa Breaks trip departing on December 2 because the weather meant it was not able to offer the experiences it had promised customers, the company posted on Facebook.
It also thanked its agents and partners for their “tireless work” to assist disappointed customers.
A statement confirmed that its three-night Santa Break departures to Yllas and Levi from London Gatwick, Manchester, Newcastle and Bristol on December 2 had been cancelled.
“This was as a result of considerable rainfall on Friday night that washed away the accumulated snow of the last week, impacting our snow-based activities,” the statement reads.
But fresh snowfall is improving the outlook, Inghams added, saying it did not envisage any further cancellations.
Transun was forced to cancel all of its Lapland departures, including day breaks and short breaks, on December 2-3.
“Although we have had some snow in our resorts and started our winter season on November 30, the temperatures unexpectedly rose [on Saturday] and there was a rain downpour in the evening, which continued into the night,” the operator said on its Facebook page. “A lot of snow has washed away.”
Despite efforts at the winter resorts including snow cannons around the clock, “the forces of nature conspired against us”.
Transun added that a “small number of families were unhappy at the developing situation”, but the “vast majority of feedback” has been positive. Alternative plans have been made for those of its customers already in Lapland, it said.
“We plan to resume our full Lapland operations from Friday December 7, by which time we hope to have a decent snowfall and low temperatures, and topped up by snow from cannons if necessary.”