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Flight Centre

Nordic agents to benefit from Amadeus deal

Amadeus and Flight Centre announce a “strategic partnership” to push progress with the IATA-launched NDC.

Travel tech giant Amadeus will be providing distribution technology for Flight Centre’s business across Europe, including Scandinavia, in a deal revealed this week.

The agreement, which also covers a number of countries in the Middle East, Africa and Asia, means that Flight Centre’s travel agents in Sweden, Denmark, Norway Finland the UK, Ireland, Netherlands and Germany will adopt a range of Amadeus solutions.

Amadeus will be working with Flight Centre, which manages a range of retail and wholesale brands and employs 20,000 people worldwide, to transform its IT and operations and support expansion in these regions.

With the adoption of Amadeus Selling Platform Connect and a range of integrated mobile and business intelligence capabilities, the group’s agents “will be able to deliver high quality and personalised services to travellers in these markets”, Amadeus says.

New capability
Flight Centre will also be a “driver customer” in the creation of Amadeus’ new NDC (the International Air Transport Association’s New Distribution Capability) -enabled solution for business and retail travel agencies.

The two companies will work together as Flight Centre provides input into Amadeus’ design and structure of this NDC-enabled solution.

This will enable travel sellers to shop, order and pay for flights and related services, in addition to changing and cancelling bookings, using the NDC standard in Amadeus Selling Platform Connect – which means giving customers “an even richer choice of fares” and the option to book ancillary, Amadeus says.

“Our approach has always been to evolve with industry developments and the needs of our customers in order to aggregate and offer the widest, most relevant content possible,” explains Graham Turner, Flight Centre Travel Group managing director.

“We are committed to ensuring Flight Centre stays ahead of the curve in terms of GDS technology and systems, particularly as new initiatives like NDC emerge.”

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