Airports in the Nordic and Baltic countries are among the winners of the ACI’s airport service quality awards.
Airports Council International has revealed the winners of its awards recognising airports around the world that deliver the best customer experience in the opinion of their own passengers.
The winning airports will gather at the Airport Service Quality (ASQ) awards ceremony to be held during the second ACI Customer Experience Global Summit taking place in Bali, Indonesia, in September.
ACI calls its ASQ scheme “the world’s leading airport passenger service and benchmarking programme”, measuring passengers’ satisfaction across 34 performance indicators.
Three quarters of the world’s 100 busiest airports are part of the programme, which means that in 2018 more than half of the world’s 8.3 billion passengers passed through an ASQ airport.
Norway’s Oslo and Bergen airports have been named among Europe’s best for customer service in separate categories. Bergen also won an award for the airport with the best progress in customer service in 2018.
Oslo Gardermoen was among three airports claiming the title of best airport in the 25 to 40 million passenger category, the others being Dublin and Zurich.
Bergen and Iceland’s Keflavik airports are among eight named in the five to 15 million pax category, the other winners being Alicante, Bristol, Malta, Newcastle, Porto and Sochi.
ACI also recognises Helsinki Airport in the 15 to 25 million passenger category, while in the two to five million bracket Tallinn is named among four airports, the others being London City, Southampton and Zagreb.
Around the world
Kempegowda International Airport in Bangalore, India, won the first ever ASQ Arrivals Award. It is the first airport in the world to win both a departures and an arrivals award.
Perennial winners from around the world include Indianapolis International Airport, Beijing Capital International Airport, Singapore Changi, Toronto Pearson, Rome Fiumicino, Mumbai, Delhi’s Indira Gandhi International, Shanghai Pudong and Moscow Sheremetyevo.
In the new Best Infrastructure and Facilitation category, no fewer than seven Indonesian and eight Chinese airports are recognised in their size categories.
A full list of the winning airports around the world can be found here.