Norwegian blasted for refusing water, blankets

Passengers without the right credit cards suffer long journeys

Norwegian has apologised after refusing to give food, water and blankets to passengers on its recently launched long-haul flights to New York and Bangkok. The incidents appear to reveal some of the publicity problems that can hit a low-cost airline operating long-haul routes.
A 16-year-old flying from Oslo to New York could not pay the $5 extra fee charged by the carrier to “rent” a blanket as he only had cash and no credit card, the newspaper Aftenposten wrote. So he spent his time on the flight freezing.
On another flight, crew members took a cup of coffee back from a Thai woman after she had only a local credit card and only cash. The woman could not buy food or water on the 12-hour flight.
“This is totally unacceptable. Norwegian must ensure its passengers are treated well and we apologise deeply,” company spokesman Lasse Sandaker-Nielsen said. “We are the first to admit that we have had some start-up problems on the long-haul flights.”
[pictured: Norwegian’s first aircraft with Boeing’s Sky Interior; photo by Kevin Yoo/Boeing]


Check Also

Norwegian, complaint, Facebook, airlines, respond, poem, fee, name change, ticket, service

Norwegian replies to poetic complaint with a poem

The airline has been praised on social media for its response to a rhyming complaint.

Norwegian, loss, Soth America, strategy, Brazil, Argentina, plan, coast, flights, aircraft

Norwegian: first Argentina, next Brazil. Genius or madness?

The Nordic low-cost carrier is embracing growth in South America as its capacity rises rapidly. But it’s also falling heavily into debt.

Norwegian, flights, routes, South America, Brazil, Argentina, low-cost, budget, Australia, Perth

Norwegian reveals more South America plans

The airline plans flights between South America and Asia, and is also in talks to launch low-cost flights in Brazil.

Norwegian, Boeing 737-800, delivery, final, MAX, aircraft, type, low-cost, long-haul, flights

Norwegian’s last 737-800 delivery as MAX era starts

The airline takes delivery of its 100th direct-buy Boeing 737-800, an aircraft type that is already being replaced.

Norwegian, loss, Soth America, strategy, Brazil, Argentina, plan, coast, flights, aircraft

Norwegian posts €30.7mn full-year loss

The negative result was influenced by global expansion, fleet renewal and other costs.

Norwegian, low-cost, Kjos, Boeing 787, Dreamliner, Airbus, A321neo LR, Singapore, Asia, Argentina, South America, plans, strategy, UK, London, speech, Shard, transatlantic, long-haul, USA, Detroit, Philadelphia

Norwegian plots global expansion

But it is putting the UK first. It makes the first low-cost long-haul flight to South America today.