Norwegian, complaint, Facebook, airlines, respond, poem, fee, name change, ticket, service

Norwegian replies to poetic complaint with a poem

The airline has been praised on social media for its response to a rhyming complaint.

Budget carrier Norwegian has penned a poem for a passenger who had sent his own critical verse to the airline to complain about a fee charged to make a small change in the name on a plane ticket.

Gus Dolding posted his poem of criticism on the airline’s Facebook page, blasting the €120 fee to change the name Bill to William on the ticket.

Because the flight had already had a schedule change of a few hours, and that passengers were entitled to a free flight change or refund, he argued that Norwegian should consider making the name change for free too. He wrote:

“Why can’t you be fair
Norwegian Air
No headphones do you include
Nine hours with no free food
The stress of a sixty quid bag
Would make the plumpest of mammaries sag
Aviational scandals from Scandinavian vandals
You’re a disgrace to the Norwegian flag
And you’re just as bad
Helping these rogues as there’s money to be had
Is it hard to operate with decency?
To cooperate and offer leniency?
I admit it was wrong to put his first name as Bill
William Edward Gabriel, the seat who’s bum will fill
One hundred and twenty euros for what?
For two minutes of typing that’s rather a lot
Why can’t you be fair
Norwegian Air
Just skip that amendment fee
And just let us change it for free.”

Fee waived
Just a day later, the airline agreed to waive the fee and apologised in verse, admitting that its “vision is sometimes blurred”.

“Dear Gus,
We understand all the fuzz
We try our best to reduce all the buss
But fear not because
We do not throw anyone under the buss
Especially not a person like you
Since diamonds in this world are so few,” the airliner began, before offering an apology.

The airline has been praised by Facebook users who described the reply as “class” and “brilliant,” according to media reports.

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