Ombudsman criticises EC’s ash-crisis information

European Ombudsman says that information given to passengers was misleading

The European Ombudsman, P. Nikiforos Diamandouros (pictured, right), has criticised as misleading the information given to air passengers by the European Commission during the volcanic ash crisis in 2010. This followed a complaint from the European Regions Airline Association about, among other things, inaccurate information concerning compensation for delayed luggage. The Ombudsman asked the Commission to inform him by the end of May of the measures taken to prevent such a problem from reoccurring in the future.
In April 2010, the eruption of the Eyjafjallajökull volcano led to the cancellation of thousands of flights in Europe. On 4 May, the European Commission published on different websites information for affected air passengers, including a Q&A document. One day later, the European Regions Airline Association sent an urgent email to the Commission, drawing its attention to what it considered to be misleading information.
The information in question included a paragraph on delayed luggage. The Q&A document wrongly implied that passengers had an automatic right to compensation in all cases involving delayed luggage. It then took the Commission two weeks to conclude that part of the Q&A document was indeed misleading – and more than a month to remove it from the websites.
European Ombudsman


Check Also

(DK) Sales & Operations Manager (FIT & GROUPS – 2 positions available) – Incoming Tour Operator to the Nordic Countries, Unique North A/S, Copenhagen

Would you like to be part of an exciting journey together with our unique team ...

BRA, Braathens, flights, Sweden, domestic, routes, tickets, Kristianstad, Sparrow, Nextjet, Bromma, Stockholm, network

Swedish carrier BRA leaps on another route

BRA is adding to an increasingly comprehensive domestic network as other carriers drop routes.

Airbus, Brexit, leave, UK, customs, warning, executive, Tom Williams, study, interview, risk assessment

14,000 Airbus jobs at stake over Brexit

The aircraft manufacturer is warning that a no-deal Brexit could force it out of the UK.

Norwegian Yacht Voyages, design, start-up, cruise, ships, architects, Helge R Naarstad, chairman, NCL

Ex-NCL president joins Norwegian cruise startup

The former Norwegian Cruise Line president Helge R Naarstad is on board as chairman of the board.

Wizz Air, Warsaw, Vilnius, flights, Marrakech, Morocco, leisure, holiday, routes, Tallinn, Kiev, Ukraine, Estonia, London

Wizz Air strengthens Baltic presence

The fast-growing low-cost carrier launches operations from Tallinn and new routes from Lithuania and Poland.

IATA, ACI, Eurocontrol, capacity, airports, tight, crunch, compatition, slots, management, congestion, air travel, airlines, EU, Europe, report, study

Airlines urge airports to ease capacity crunch

IATA weighs into the debate about the growing squeeze at airports, saying airports and governments “must do more”.