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Norwegian 737 MAX 8 (photo: Norwegian)

Passengers angry after MAX mix-up

Safety cards stating that the Norwegian and Southwest Airlines plane is a MAX 8 leaves passengers worried.

Concerned passengers have taken to social media fearing they are flying on the grounded Boeing MAX 8 aircraft due to a safety card mix-up, the newspaper The Sun reports.

Both Norwegian and Southwest Airlines, which until recently flew the now controversial model, are using the same safety cards in the back of every seat for two aircraft types in their fleets.

Passengers sent out tweets asking airlines directly why they are flying on a MAX plane despite it having been grounded after the Ethiopian Airlines crash a month ago.

Passengers on a Norwegian flight at the weekend from London Gatwick to Malaga saw the card referring to safety features on the MAX aircraft.

Some took photos of the card, which clearly displays the name of the MAX 8 alongside details for the 737-800.

The airline, which has had to ground all 18 of its MAX 8, responded: “The Boeing 737-800 is not affected by the global grounding by aviation authorities of the 737 MAX aircraft. Our safety cards on board display the two model variants since passenger safety instructions on both aircraft are the same.”

Card confusion
Worried passengers on Southwest Airlines aircraft also took to Twitter after spotting the safety card.

One wrote: “Was just informed that I am currently on a Boeing 737 MAX (while on it) although it was supposedly grounded by the administration……@SouthwestAir”.

The airline was forced to respond: “Southwest has removed our Boeing 737 MAX 8 aircraft from service in accordance with FAA requirements. That said, it’s important to note that the Boeing 737-800 and 737-MAX 8 aircraft share the same safety card. We apologise for any confusion!”

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