Ryanair issued a number of compensation cheques with no signatures, then banks charged extra fees.
The number of Ryanair passengers who are receiving compensation for cancelled or delayed flights is rising as the carrier copes with a wave of strikes and other issues. Now there is a fresh scandal – banks are rejected the compensation cheques.
A number of people are angry that their banks have returned the airline’s cheques because they were unsigned. And the banks have charged the aggrieved passengers extra administration fees.
The BBC reports that one passenger who waited 11 months for compensation from Ryanair said that now the cheque had finally arrived the bank rejected it and added a fee of €20.
Ryanair has apologised for the distress and blamed the problem on an “administrative error”.
More than one million Ryanair passengers across Europe have suffered delayed or cancelled flights since April, the airline has admitted.
The most recent one-day strike by pilots on August 10 forced the cancellation of almost 400 flights. Other delays have been due to air traffic control shortages and bad weather.
Compensation for passengers in Europe, known as EU261, is set at €250 for flights of up to 1,500 kilometres and €400 for longer flights.
“Very small number”
The BBC says it has spoken to more than ten people whose compensation from Ryanair has been rejected by banks.
Ryanair has responded in a statement that “a very small number of cheques” issued in July lacked the required signature due to an administrative error.
It says the cheques have been re-issued with a letter, although some of the passengers the BBC spoke to had not yet received any explanations from the airline.
“Due to an admin error, a tiny number of cheques (less than 190 out of over 20,000 compensation cheques in July) were posted without a required signatory. These cheques were re-issued last week and we apologise sincerely for this inconvenience which arose out of our desire to issue these compensation cheques quickly to our customers,” Ryanair said.
The airline added: “If these strikes, by a tiny minority of Ryanair pilots, were within Ryanair’s control, there would have been no strikes and no cancellations.”