The iconic hotel will have a butler concierge instead of a front desk, and a “health-conscious” Singapore Sling in the Long Bar.
Raffles Hotel Singapore will reopen in mid-2019 with refreshed interiors, a new layout and an upgraded concierge service, general manager Christian Westbeld tells TTG Asia.
The iconic property, which temporarily closed its doors in August 2017, will eliminate its front desk and check-in services from the lobby. Instead, guests will be served by “dedicated butlers” who will provide services from check-in to running guests’ errands.
This new concept will “revolutionise” the butler and concierge service in hospitality, Westbeld explains, by providing guests with “more focused, individualised and direct service”.
The hotel will have a team of 25 butlers fluent in a range of languages including English, Mandarin, Korean and Russian.
Room count is being raised by 10% from 103 to 115. Images of the new suites show brighter colours and a more spacious design with elements of new technology. Guests will, for example, have the option of operating the lights with an iPad.
Room rates are also getting an upgrade, increasing by 25% to 30%, Westbeld confirms. Bookings are already open and the hotel has attracted event reservations for August.
As many as ten dining points will be spread throughout the property, with key overhauls made to the famous Long Bar and Tiffin Room. The Long Bar will have an “elevated” and “health-conscious” recipe for the Singapore Sling. The shopping arcade, meanwhile, will also be “better integrated” into the hotel, Westbeld says, featuring 40 retail tenants.