Rates climb (too) fast at luxury hotels

Guests angry at having to pay extra fees and surcharges

After suffering the worst self-imposed rate cuts in the industry during the recession, top-end hotels are now enjoying resurgence in demand – meaning they can once again raise their rates. They are also not holding back from imposing new fees on services. Occupancy in the “upper upscale” segment in the US, for example, is up by more than 18% year-on-year this April, with room rates up by 10%. These are the steepest increases in the industry.
A new term has been coined explaining how upscale customers are tired of saving money by stays at cheaper properties: “frugal fatigue”. But now that they’re back, many guests are annoyed at seeing extra fees and surcharges appear on the bill for Internet access, parking, even breakfast. One guest was angry at seeing a check inflated to include “Bellman Grat-Porterage”, a gratuity for bellhop service he did not use, plus a $3 a night charge for “housekeeping gratuities”, even though he always tips the housekeeper anyway.
The New York Times
[pictured: Corinthia Grand Hotel Royale, Budapest]


Check Also

Malaysia Airlines, Russia, MH17, accuse, law, court, process, investigation, Netherlands, Dutch, Australia, Ukraine, shot down, missile, brigade

MH17 tragedy: Russia formally accused

The international team investigating the downing of a Malaysia Airlines aircraft over Ukraine accuses Russia of responsibility.

GDS, Capa summit, meeting, Dublin, airlines, Ryanair, technology, disrupt, future

Will new tech disrupt traditional GDSs?

Both sides of the argument could be heard at the recent CAPA Airline CEO Summit in Dublin, with Travelport expressing the views of the GDSs.

Wizz Air, outlook, Ryanair, 2019, low-cost, airline, finance, profit, costs, A321, aircraft, type, Airbus, fleet, oil price, fuel, staff, unit costs

Wizz Air outlook “very positive”, unlike Ryanair

An increasingly high-cost environment is provoking differing views from Europe’s low-cost carriers about the coming year.

drone, terrorism, chance, aircraft, plane, attack, Isis, fighters, Europe, warning, IHS, Janes

Terrorists could use drones to attack planes

Drone incidents can occur anywhere up to 4,000 metres, and an expert warns that a deliberate attack is increasingly likely.

World Animal Protection, travel, Bali, Lombok, Indonesia, wild animals, captive, selfie, cruel, attractions, tourism, orangutans, elephants, tigers, dolphins, civet

Animal protection body exposes “Bali horror”

World Animal Protection says that wildlife tourist attractions in Bali and Lombok are “living hell for animals”.

Vietnam, tourism, overtourism, hotels, supply, oversupply, development, sustainable, Halong Bay, Danang, Phu Quoc

Hotel investors warn Vietnam about “crazy” growth

With a 43% rise in room keys, there are fears for the future in places like Halong Bay, Danang and Phu Quoc.