Robot to guide KLM passengers at Schiphol

KLM begins testing Spencer at Amsterdam airport
After two years of programming and testing, KLM will begin testing its robot Spencer at Schiphol today. Testing will take place until December 4 in the Schengen section of the airport.
Every day travellers miss their connecting flights for all sorts of reasons, including delays, restricted transfer times, losing their way and language barriers. KLM intends to use the robot to help transfer passengers find their way from one gate to another as quickly as possible.
KLM says that the project, supported by the European Commission, goes beyond the capabilities of the current generation of robots. Ultimately, Spencer should be able to recognise groups, take group behaviour into account and understand emotions. Spencer should also be able to proactively respond to unexpected situations.
Unfortunately, however, KLM says that passengers will not yet be involved in this test phase. The final demonstration is on March 2016.
TTG Nordic

x

Check Also

KLM, Boston Consulting Group, AI, artificial intelligence, robots, operations, airline, business, data, future, technology

KLM uses AI for airline operations

The Dutch airline looks at improving operations and boosting growth by using artificial intelligence.

Air France, Accorhotels, accor, buy, stake, sale, swap, government

AccorHotels may buy into Air France-KLM

There are several ways a deal between Accor and the French government could work.

KLM, Vaxjo, Växjö, Sweden, biofuel, Panama, trees, forest, aircraft, fuel, destination, Södra

KLM starts flights – sustainably – to Växjö

The Dutch airline collaborates with local partners in Sweden in an effort to cut emissions.

KLM cityhopper, SAS, ERA Flybe, speakers, conference, European Regions Airline Association, Vienna, 2018, topics, Brexit, EU

SAS, KLM and more to speak at ERA conference

The European Regions Airline Association’s annual conference takes place this week in Vienna.

Alitalia, consortium, Air France-KLM, easyJet, bid, offer, buy, acquisition, offer, Lufthansa

Who’s bidding to take over Alitalia?

The Italian airline, now on state-funded life support, has attracted interest through three offers.

BCD Travel, gds, travelport, Sabre, Amadeus, fee, deal, travel agent, business travel, pay

BCD agrees fee-saving deal with Air France-KLM

The new agreement lets clients book reservations without incurring a distribution surcharge.