Robot to guide KLM passengers at Schiphol

KLM begins testing Spencer at Amsterdam airport
After two years of programming and testing, KLM will begin testing its robot Spencer at Schiphol today. Testing will take place until December 4 in the Schengen section of the airport.
Every day travellers miss their connecting flights for all sorts of reasons, including delays, restricted transfer times, losing their way and language barriers. KLM intends to use the robot to help transfer passengers find their way from one gate to another as quickly as possible.
KLM says that the project, supported by the European Commission, goes beyond the capabilities of the current generation of robots. Ultimately, Spencer should be able to recognise groups, take group behaviour into account and understand emotions. Spencer should also be able to proactively respond to unexpected situations.
Unfortunately, however, KLM says that passengers will not yet be involved in this test phase. The final demonstration is on March 2016.
TTG Nordic


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