Role play to test Helsinki Airport wing

Around 200 “test passengers” to check new wing at airport
Soon the new south wing of Helsinki Airport will open, during summer 2017. But before the opening, operator Finavia will arrange a role play with 200 volunteers.
The unique deployment test is scheduled for Thursday July 6, the aim of which is to see that the south wing’s operations and processes work as they should.
The wing is the first part of an ongoing development program at the airport worth almost one billion euros, which will expand the airport and increase its capacity to 20 million passengers a year in 2020.
“The test day is arranged in order to ensure a smooth, pleasant travel experience, which is the cornerstone of all of our services,” explains airport director Ville Haapasaari. “Test passengers will have a unique day at the airport and the possibility to look behind the scenes.”
During the day, the visibility of signs, service and technological solutions will be under scrutiny. New elements in the south wing include travellators and cold and hot water dispensers. Hot-water dispensers are “designed especially for our Chinese passengers, who are also our fastest growing passenger group,” Haapasaari adds.
“We will test how well the test passengers find their way to the departure gate and how wheelchair passengers can move around at the airport,” he continues.
“We will also check some practical things, such as the operation of doors and moving walkways and the smoothness of boarding processes. The feedback we will receive […] is valuable, because we can then take passengers’ wishes and needs into consideration in finishing off the south wing.”
TTG Nordic