SAS wins in social media customer service

Airline complemented highly at Swedish Digital Awards
SAS has been named a winner at the Swedish Digital Awards, in the category for Best Customer Service in Social Media.
It took home the prize for best customer service in this regard because “SAS is pursuing an exemplary customer service in social media,” the awards’ organisers said. It launched customer service on social media in 2010.
“They respond consistently, quickly, both on client posts and comments on their own posts. SAS responds factually, personally and with links to more relevant information. They provide quick responses, even in customers’ specific cases, such as individual flight departures and delays. As a whole, SAS delivers customer service in social media on a very high level.”
TTG Nordic

x

Check Also

City Jet and Air Nostrum to merge, the consolidation in European aviation is on-going.

Irish City Jet and Spanish Air Nostrum join forces and when merged under a holding company it will emerge as the largest regional airline in Europe.

SAS, passengers, stats, numbers, figures, Norwegian, monthly, June, 2018, weaker, stronger, routes

SAS sets another passenger record

The airline has broken its previous monthly passenger record from 2014, though it is still behind Norwegian.

SAS, Norwegian, airline, history, story, Scandinavia, aviation, Norway, Sweden, Denmark, Pole, flight, intercontinental

Goodbye Scandinavian Airlines System, welcome SAS!

It has been a long and eventful journey for Scandinavia’s premier airline. Now that Norway has sold its remaining shares in the airline, it is the end of an era – and what an era!

sas, Nordic, Scandinavia, sale, sell, stake, shares, state, government, buy, investors,

Norway sells all its shares in SAS

There is now speculation that Sweden will also sell its stake, but Denmark will keep hold of its own shares.

SAS, Sweden, tax, aviation, airlines, Copenhagen, travel, Hong Kong, route, Stockholm, Arlanda, Cathay Pacific

SAS moves Hong Kong from Stockholm to Copenhagen

SAS says it is moving its route to Hong Kong to the Danish capital, at the expense of Stockholm Arlanda.

SAS, Apollo, tour operator, deal, agreement, holiday, flights, charter, tour operator

SAS and Apollo renew €100mn cooperation

The airline will fly the tour operator’s customers between 20 Nordic locations and 30 destinations in the south.