The global airline alliance launches a new interactive airport navigation tool for passengers.
SkyTeam has launched a series of digital maps of airports to help its customers navigate through its global hubs.
From check-in and departures to baggage collection, the airline alliance’s interactive maps provide users with a “clear and detailed view of their surroundings” via their phones.
“Too often the airport experience can be stressful because customers are rushing through an unfamiliar environment, taking away the enjoyment of traveling,” explains Perry Cantarutti, SkyTeam’s chief executive.
“Reaching for our phone to find the way is now second-nature and our interactive airport maps will help ensure a more seamless and relaxed trip through the terminal for our customers wherever and whenever they fly.”
Available for iOS and Android, the new airport maps will be available on the free SkyTeam app for all of the alliance’s 39 main hubs, including co-location terminals – and, of course, the seven airports with SkyTeam-branded airport lounges: Beijing, Dubai, Hong Kong, Istanbul, London Heathrow, Sydney and Vancouver.
No need for signs
One of the highlights, the alliance points out, is time management, as it “helps customers clearly understand where they are and where they need to go in the terminal buildings, helping them to get to their departure gate with no need to rush, allowing more time to explore the terminal offerings and services”.
Customers may also find that “using their phones to guide the way eliminates reliance on airport signs, particularly useful if they are not in the customer’s own language”.
SkyTeam adds that its 20 member airlines – which include Air France, KLM, Delta, Korean Air, Aeroflot and China Eastern – can use the map technology by integrating it into their own travel apps.
The alliance has also recently rolled out SkyTeam Rebooking, a service recovery tool “designed to reduce inconvenience caused to customers by flight delays, cancellations, and diversions”.