“We strongly believe in the combination of a good site and personalised service by a travel specialist,” the CCO says.

Finnair and Icelandair were among 33 airlines competing in the Cellars in the Sky 2018 awards, now in their 33rd year.

Airports Council International reveals a new global barometer's results for airport passenger satisfaction in 2018.

As the Helsinki-Tallinn ferry stats tumble, studies are being lined up to provide an understanding of passengers’ needs.

Last month’s drone incident at the London airport cost easyJet dearly, but despite this and Brexit demand is still “robust”.

Passengers can now ask Swea questions related to Swedish airports, from real-time waiting lines to vegan food.

The major business-travel hotel brand and The School of Life will teach team members “emotionally intelligence”.

The architects behind the design say that the premises evoke an experience that is connected to the Nordic landscape.

Cinema in HEL is described as the world’s first cinema that requires two people to watch and is painted in non-reflecting black.

The 12-hour shutdown means that bookings, changes and online check-in will not be possible.

The cruise line orders four new luxury vessels for $2.3 billion in a hunt for the wealthiest travellers.

SAS Go passengers on long-haul flights will be able to pre-order a “carefully selected and brand new” premium menu from November.

The awarded Five-Star Global Airline rating is based on customers' reviews checked against geolocation on their mobile devices.

The chief executive of the much-criticised airport says that a €177 million redevelopment is already changing things.

Ryanair issued a number of compensation cheques with no signatures, then banks charged extra fees.

The website Sleeping in Airports has named HEL the best place in Europe for “the dreaded airport sleepover”.

Ryanair says it will launch a new base at London Southend Airport, in direct competition with easyJet.

Two partnerships mean that a new champagne and a new beer will soon be available only on SAS flights.

Passengers calling a call centre can now pay for air travel more securely, the tech company says.

Delays and cancellations are damaging the airline’s image more than its competitors.