“We strongly believe in the combination of a good site and personalised service by a travel specialist,” the CCO says.
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Finest wines in the skies awarded
Finnair and Icelandair were among 33 airlines competing in the Cellars in the Sky 2018 awards, now in their 33rd year.
Read More »Airport quality survey shows varied picture
Airports Council International reveals a new global barometer's results for airport passenger satisfaction in 2018.
Read More »Port of Helsinki seeks to “understand passengers” as numbers drop
As the Helsinki-Tallinn ferry stats tumble, studies are being lined up to provide an understanding of passengers’ needs.
Read More »Gatwick drone chaos cost easyJet €17mn
Last month’s drone incident at the London airport cost easyJet dearly, but despite this and Brexit demand is still “robust”.
Read More »First chatbot at Nordic airports launched
Passengers can now ask Swea questions related to Swedish airports, from real-time waiting lines to vegan food.
Read More »Hotel giant gives ‘school of life’ staff training
The major business-travel hotel brand and The School of Life will teach team members “emotionally intelligence”.
Read More »Stockholm Arlanda opens ‘Nordic’ VIP zone
The architects behind the design say that the premises evoke an experience that is connected to the Nordic landscape.
Read More »Helsinki Airport opens new cinema
Cinema in HEL is described as the world’s first cinema that requires two people to watch and is painted in non-reflecting black.
Read More »Ryanair to shut down website and app
The 12-hour shutdown means that bookings, changes and online check-in will not be possible.
Read More »Rooms up to $14,000/wk on MSC’s new ships
The cruise line orders four new luxury vessels for $2.3 billion in a hunt for the wealthiest travellers.
Read More »Premium dining for SAS Go in long-haul
SAS Go passengers on long-haul flights will be able to pre-order a “carefully selected and brand new” premium menu from November.
Read More »Finnair wins five-star status from APEX
The awarded Five-Star Global Airline rating is based on customers' reviews checked against geolocation on their mobile devices.
Read More »London Luton hits back at “UK’s worst airport” tag
The chief executive of the much-criticised airport says that a €177 million redevelopment is already changing things.
Read More »Passengers angry as banks reject Ryanair cheques
Ryanair issued a number of compensation cheques with no signatures, then banks charged extra fees.
Read More »Why Helsinki is “best airport to sleep at”
The website Sleeping in Airports has named HEL the best place in Europe for “the dreaded airport sleepover”.
Read More »New LCC battleground for London
Ryanair says it will launch a new base at London Southend Airport, in direct competition with easyJet.
Read More »SAS launches new champagne, new beer
Two partnerships mean that a new champagne and a new beer will soon be available only on SAS flights.
Read More »Finnair launches new Amadeus pay channel
Passengers calling a call centre can now pay for air travel more securely, the tech company says.
Read More »Norwegian suffers surge in complaints
Delays and cancellations are damaging the airline’s image more than its competitors.
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