The state-owned Thai airline bans oversized passengers and parents with young children from business class.

United Airlines apologises after a flight attendant insists the dog should travel in the compartment.

The travel tech company teams up with a customer relationship solutions provider to intensify personalised service.

The airline has been praised on social media for its response to a rhyming complaint.

Research shows that hoteliers know artificial intelligence is the key to guest personalisation.

The Finnish capital launches a new partnership with the Chinese tech giant.

Free envelopes with discounts and New Year wishes are just the tip of the iceberg.

Five food trucks have positioned themselves at Oslo Gardermoen Airport after security.

New “tail-to-tail initiative” escorts passengers in transit

SAS sixth among major carriers, airBaltic on top again globally