Tech issues give United Continental headache

Creating a single reservation system comes with risks

United Airlines has fought against service delays over the last few days as technology issues complicated the switch to a reservation system combined with Continental Airlines. Despite months getting ready for the moment when it adopted Continental Airlines’ reservation platform after their merger formed the world’s biggest airline, problems with airport check-in kiosks forced customers to staffed check-in desks instead. Around 15,000 employees have been trained on the new reservation software.
A similar situation arose in 2007 when US Airways combined its reservation system with the former America West Airlines, which it had merged with in 2005.
[pictured: Continental Airlines in Star Alliance livery; courtesy Star Alliance]


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